Warranty Policy

Authenticity commitment

Every item is evaluated before listing. If you have a good-faith authenticity concern, contact us promptly with the item, original invoice, and supporting information so the concern can be reviewed.

Any remedy will depend on the facts, the item’s return in the condition received, the written transaction terms, and rights that cannot be limited under applicable law.

Pre-owned condition

Pre-owned jewelry can show wear, patina, polishing, prior sizing, replaced components, or other evidence of its history. Known material condition details are disclosed in the listing or in writing before purchase.

• Normal wear and gradual deterioration are not manufacturing defects.
• Fit, sizing, and color perception can vary and are not guaranteed beyond the written measurements and description.
• Care, cleaning, repairs, polishing, and future maintenance are the buyer’s responsibility unless otherwise agreed in writing.

What is not covered

Unless a written invoice expressly says otherwise, Atalia does not provide a repair warranty and does not cover loss, theft, accidental damage, misuse, improper storage, normal wear, broken chains or clasps, loose or lost stones, resizing, or work performed after delivery.

Designer warranties

Atalia Jewelry is an independent reseller and is not affiliated with the designers represented. A designer’s original warranty, service eligibility, packaging, or paperwork is included only when the listing expressly says so.