Final-sale items
All jewelry, precious-metal items, reserved items, specially sourced items, altered or resized items, and international transactions are final sale unless Atalia agrees otherwise in writing before payment.
Complimentary insured US shipping on approved purchases
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Return Policy
Because every piece is unique, pre-owned, and individually approved for sale, purchases are final unless the written invoice or checkout page expressly provides a return right.
Last updated September 7, 2026Material listing concerns
If you believe the item received is materially different from its written description, email sales@ataliajewelry.com within 48 hours after confirmed delivery. Include the order information, a description of the concern, and clear photographs.
Do not wear, clean, polish, size, repair, alter, or remove identifying tags from an item while a concern is being reviewed. Contacting us does not automatically authorize a return.
Authorized returns
If Atalia authorizes a return, written instructions will state the deadline, shipping method, insurance, and other conditions. The item and all included packaging, documentation, and accessories must be returned in the same condition received. Unauthorized or late returns may be refused.
- Refunds, when approved, are issued after inspection.
- Original and return shipping, insurance, payment-processing costs, or other charges may be deducted when disclosed and legally permitted.
- Rights that cannot be waived under applicable law remain unaffected.
Cancellations and reservations
An inquiry does not reserve an item. Once payment is submitted or a reservation is confirmed, cancellation may not be available. Any deposit terms will be provided in writing before the deposit is accepted.