Client care & legal
Shipping Policy
High-value jewelry deserves careful handling. Shipping arrangements are confirmed before payment and every accepted shipment is tracked, insured, and signature-required.
Last updated September 7, 202601Where we ship
Atalia Jewelry currently ships to eligible addresses within the United States. We do not ship to P.O. boxes, package-forwarding services, hotels, or addresses that cannot be verified. We may limit delivery to the billing or other verified address approved during checkout.
02Processing and delivery
The expected processing time and delivery service for your order will be confirmed in writing before payment. Processing begins after payment clears and buyer and address verification are complete.
Delivery dates are estimates rather than guarantees. If a material delay occurs before shipment, we will contact you with available options.
03Insurance and signature
Accepted orders are shipped with tracking, insurance based on the shipment value, and an adult-signature requirement. The recipient should inspect the package promptly after delivery and retain all packaging.
04Delivery issues
Contact sales@ataliajewelry.com immediately if tracking shows an unexpected delivery event or a package appears damaged or tampered with. Do not discard the shipping box, labels, or internal packaging while a carrier or insurance review is pending.